Terms and Conditions

Man With a Van Rotherhithe Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Rotherhithe provides removal and related transport services within the United Kingdom. By making a booking, using our services or allowing our team to carry out work on your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

1.1 Client means the person, firm or organisation that makes a booking with Man With a Van Rotherhithe and to whom the services are supplied.

1.2 Services means any removal, transport, loading, unloading, packing, furniture moving, delivery, collection or related services provided by Man With a Van Rotherhithe.

1.3 Goods means any items, belongings, furniture, boxes, equipment or property transported, handled or stored by us in connection with the Services.

1.4 Premises means any property, building, room, outdoor space or access route where the Services are to be carried out or where the Goods are collected from or delivered to.

1.5 Agreement means the contract between the Client and Man With a Van Rotherhithe formed by these Terms and Conditions together with any written or verbal quotation, confirmation or job description supplied by us.

2. Scope of Services

2.1 We provide man and van services primarily for household and small commercial removals, collections and deliveries within our normal operating area, including Rotherhithe and surrounding locations, and to other UK destinations by agreement.

2.2 The specific Services to be provided will be as described in our quotation or booking confirmation. Any additional work requested on the day will be subject to availability and may result in additional charges.

2.3 We reserve the right to refuse to move any Goods that, in our reasonable opinion, are unsafe, illegal, excessively heavy, fragile beyond practical handling, infested, contaminated, or likely to cause damage or injury.

3. Booking Process

3.1 Bookings may be made by the Client via our accepted communication channels. A booking is only confirmed when we have provided clear confirmation and, where required, the Client has accepted the quotation and paid any requested deposit.

3.2 The Client must provide accurate and complete information at the time of booking, including:

(a) Full collection and delivery addresses and any access restrictions.

(b) Details of the type and approximate volume of Goods.

(c) Floor levels, lift availability, parking conditions and likely walking distances.

(d) Any special handling requirements, fragile items, or unusually heavy or bulky items.

3.3 Our quotation and allocation of vehicles and staff are based on the information supplied. If the information is incomplete or inaccurate and the job is larger, more complex or takes longer than anticipated, additional charges may apply or we may need to rearrange the work.

3.4 Time and date preferences will be accommodated as far as reasonably possible but are subject to availability. We will provide an estimated arrival window. While we will use reasonable efforts to attend within that window, it is not guaranteed and may be affected by traffic, weather or other factors beyond our control.

4. Quotations and Pricing

4.1 Quotations may be provided on a fixed price basis or on an hourly rate basis with minimum charges, as specified at the time of booking.

4.2 Unless stated otherwise, our quotations do not include:

(a) Dismantling or reassembly of furniture or equipment.

(b) Disconnection or reconnection of appliances.

(c) Packing materials or packing services.

(d) Parking charges, tolls, congestion charges or ferry charges.

(e) Waste disposal fees or charges for removal of unwanted items.

4.3 Where we incur additional expenses in connection with the Services, including parking and access-related costs, these may be added to the final invoice and payable by the Client.

4.4 We reserve the right to adjust our rates from time to time. The rate applicable to a particular booking will be the rate confirmed at the time the booking is made.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the job on the same day.

5.2 We accept various payment methods as advised during booking. Cash payments, where accepted, must be made directly to our driver or representative before departure from the final destination.

5.3 For larger or longer-distance moves, we may require a deposit or full payment in advance as a condition of confirming the booking.

5.4 If payment is not received in accordance with the agreed terms, we reserve the right to charge reasonable late payment fees and, where applicable, interest on overdue amounts, as permitted under UK law.

5.5 The Client is responsible for paying any bank charges, transfer fees or currency conversion costs associated with making payment to us.

6. Cancellations and Amendments

6.1 If the Client wishes to cancel or amend a booking, they must notify us as soon as possible using an accepted communication method.

6.2 Where a booking is cancelled by the Client:

(a) More than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion or held against a future booking.

(b) Between 24 and 48 hours before the scheduled start time, we may retain some or all of any deposit to cover administrative and scheduling costs.

(c) Less than 24 hours before the scheduled start time, we reserve the right to charge a cancellation fee up to the full estimated value of the booking, particularly where we are unlikely to fill the slot.

6.3 If the Client is not present at the agreed time and place or is unable to provide access to the Premises, this may be treated as a late cancellation and cancellation fees may apply.

6.4 If we need to cancel or change a booking due to unforeseen circumstances, we will notify the Client as soon as reasonably possible and offer an alternative date and time. Our liability in such circumstances shall be limited to a refund of any deposit or prepayment made for the cancelled Services.

7. Client Responsibilities

7.1 The Client is responsible for:

(a) Ensuring that Goods are properly packed and prepared for transport, unless packing services have been agreed.

(b) Securing or removing any loose fittings, cables or fixtures that may be damaged or cause obstruction during the move.

(c) Arranging suitable parking and, where required, any permits or permissions needed for our vehicles at both collection and delivery locations.

(d) Ensuring safe and clear access to the Premises, including stairways, hallways, lifts and entrances.

7.2 The Client must be present or represented at the Premises during loading and unloading to oversee the move, provide instructions and sign any relevant paperwork.

7.3 The Client must not ask our staff to do anything illegal, unsafe or contrary to these Terms and Conditions.

8. Limitations and Exclusions of Liability

8.1 We will exercise reasonable care and skill in providing the Services. However, we will not be liable for:

(a) Normal wear and tear, minor scuffs or scratches that may reasonably occur during handling and transport.

(b) Loss or damage to Goods that are not adequately packed, sealed or protected by the Client.

(c) Loss or damage resulting from the inherent condition or defect of any Goods, including fragile or previously damaged items.

(d) Indirect, consequential or purely economic loss, such as loss of profit, loss of opportunity or loss of business.

8.2 Our total liability for loss of or damage to Goods arising out of any single incident or series of connected incidents shall not exceed a reasonable replacement value of the affected items, subject to any specific limits notified to the Client.

8.3 We shall not be liable for delay or failure to perform the Services due to events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, traffic congestion, strikes, public emergencies or acts of government or authority.

8.4 The Client should remove and carry personally any valuables, important documents, cash, jewellery, antiques, or items of sentimental or exceptional value. We accept no liability for such items unless we have expressly agreed in writing to handle them and an appropriate valuation and protection arrangement is in place.

8.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot be excluded or limited under applicable law.

9. Claims and Complaints

9.1 Any visible loss or damage to Goods or property must be reported to our driver or representative as soon as reasonably possible and noted before they leave the Premises where the incident occurred, wherever practicable.

9.2 All complaints or claims relating to the Services must be submitted to us in writing within a reasonable time and, in any event, no later than seven days from the date of completion of the job.

9.3 The Client must provide all relevant information, evidence and access reasonably required for us to investigate any complaint or claim.

9.4 We will review and respond to complaints and claims in a reasonable and timely manner and may offer, at our discretion, repair, replacement, a partial refund or other appropriate remedy, subject to the limitations in these Terms and Conditions.

10. Waste and Environmental Regulations

10.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and do not remove household rubbish, hazardous waste or construction debris as part of standard removal services.

10.2 We will only transport waste or unwanted items for disposal where this has been specifically agreed in advance and where it complies with relevant waste carrier and disposal regulations.

10.3 The Client is responsible for accurately identifying any items that are to be treated as waste, and for ensuring that no prohibited or hazardous materials are included.

10.4 Items that we are unable to transport or dispose of include, but are not limited to:

(a) Asbestos, chemicals, solvents, paints, oils or fuels.

(b) Gas cylinders, explosives or firearms.

(c) Clinical or medical waste.

(d) Any other material that is restricted or requires specialist handling under UK law.

10.5 Where we agree to remove waste items, the Client authorises us to select an appropriate licensed facility for disposal or recycling and agrees to pay any associated charges that we notify.

11. Access, Parking and Property Damage

11.1 The Client must ensure that safe and legal parking is available for our vehicle close to the Premises. Any parking fines, penalties or enforcement charges incurred as a result of unclear instructions or lack of permits may be charged to the Client.

11.2 While our team will take reasonable care to avoid damage to property, we are not responsible for damage caused by difficult access, narrow stairways, low ceilings, tight corners or other structural restrictions, provided that reasonable care has been exercised.

11.3 If the Client insists that we attempt to move an item through an area that our staff reasonably believe is too small or unsafe, we may require the Client to sign a disclaimer before proceeding, or we may refuse to carry out that part of the work.

12. Insurance

12.1 We maintain appropriate insurance cover for our business operations as required by UK law.

12.2 The Client is encouraged to maintain their own household or business contents insurance to cover Goods in transit and any additional risks not covered by our standard arrangements.

13. Data Protection and Privacy

13.1 We will collect and process personal information about the Client only as necessary to manage bookings, provide Services, handle payments and administer our business.

13.2 We will comply with applicable UK data protection legislation in handling personal data and will not sell or unnecessarily disclose Client information to third parties, except where required to provide the Services or required by law.

14. Variation of Terms

14.1 We may amend these Terms and Conditions from time to time. Updated versions will apply to new bookings made after the date of publication of the revised terms.

14.2 The Terms and Conditions in force at the time of booking will apply to that particular Agreement, unless otherwise agreed in writing between the parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. Severability

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

17.1 These Terms and Conditions, together with any quotation, confirmation or agreed written variation, constitute the entire agreement between the Client and Man With a Van Rotherhithe in relation to the Services provided and supersede any prior representations, understandings or arrangements, whether written or oral.