Terms and Conditions for Man With A Van Rotherhithe
These Terms and Conditions govern the provision of man and van services by Man With A Van Rotherhithe, including transport, loading, unloading, item handling, and related service arrangements. By making a booking, the customer agrees to be bound by these terms. These terms apply to domestic and commercial customers unless a separate written agreement states otherwise. They are intended to set clear expectations about the booking process, payments, cancellations, liability, waste handling, and applicable law.
For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider, while references to “you” and “your” mean the customer, client, or person making the booking. These terms apply to all services arranged under the name Man With A Van Rotherhithe, whether the job involves a single item, a partial load, or a larger removal task. If any term is found unlawful or unenforceable, the remaining terms continue in full force.
We reserve the right to update these terms from time to time. The version in force at the time of booking will apply to that booking unless we expressly agree otherwise in writing. Customers are responsible for reviewing the terms before confirming the service. Continued use of the service after any update will be treated as acceptance of the revised terms.
Booking Process All bookings for the van and man service in Rotherhithe must be made by a person authorised to accept these terms. A booking is only confirmed when we have accepted the request and, where required, received any deposit or advance payment. Any quotation provided before booking is based on the details supplied by you and is subject to change if those details are inaccurate, incomplete, or altered before the service date.
When requesting a booking, you must provide accurate information about the collection and delivery addresses, access conditions, parking restrictions, item sizes, item quantities, weight, and any special handling requirements. You should also disclose whether stairs, lifts, long carries, restricted access, or disassembly/reassembly are involved. If the actual job differs from the information provided, we may revise the price, alter the vehicle allocation, or refuse to proceed if the work becomes unsafe or impractical.
Man With A Van Rotherhithe may decline or reschedule a booking if the requested service exceeds the agreed scope, if legal compliance cannot be assured, or if circumstances beyond our control prevent attendance. We may also require evidence of identity, proof of address, or other verification where the nature of the job makes this appropriate. Any requested arrival time is an estimate unless a fixed time is expressly agreed in writing.
Customers must ensure they or an authorised representative are present at collection and delivery unless alternative arrangements have been agreed in advance. If no one is available to provide access, sign off the job, or receive the goods, we may charge waiting time, redelivery fees, or reasonable additional costs. 
We are not responsible for delays caused by incorrect instructions, restricted access, parking enforcement, breakdown of building access systems, or failure by third parties to cooperate.
Payments Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment terms will be confirmed during booking, and we may require full payment in advance, a deposit, or payment upon completion. The price may include labour, vehicle use, fuel, and standard equipment, but it may not include congestion charges, tolls, parking charges, permit fees, waiting time, stair carrying beyond normal expectations, or the disposal of waste unless expressly included.
If extra time, extra mileage, additional labour, or unforeseen work is required, you agree to pay the reasonable additional charges notified to you. Payment must be made using the approved method and within the agreed time. If payment is refused, reversed, or remains outstanding, we may retain any goods in our possession to the extent permitted by law, suspend further services, and recover any costs incurred in collecting the debt.
Cancellations and Amendments You may cancel or amend a booking by giving us notice as soon as possible. Cancellation fees may apply depending on how close to the scheduled service date the cancellation is made. Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation is made late or if we have already incurred costs in preparing for the booking. Any refund due will be made using the original payment method unless otherwise agreed.
If we must cancel due to severe weather, vehicle unavailability, staff illness, safety concerns, legal restrictions, or events beyond our reasonable control, we will seek to offer a new date or a refund of any prepaid service charge for the affected part of the booking. We will not be liable for indirect losses caused by cancellation, including missed deadlines, lost earnings, or third-party penalties, unless such liability cannot be excluded by law.
Where you request a change to the date, time, addresses, or scope of work, we will try to accommodate it, but the amended booking may be subject to revised pricing and availability. Significant changes may require a new quotation. If a change materially increases the risk, cost, or time required, we may decline the amended request or treat it as a new booking.
Performance of the Service We will use reasonable care and skill in carrying out the service. However, you acknowledge that moving goods can involve unavoidable risks, especially where items are heavy, fragile, awkward, or poorly packed. You must make sure items are suitably packed, protected, and ready for transportation unless packing has been expressly included in the service. We may refuse to move items that are unsafe to handle or insufficiently packaged.
Our team may use standard moving equipment such as straps, dollies, blankets, and trolleys where appropriate. We are entitled to make reasonable decisions on site about the safest way to load, stack, secure, and unload items. You agree to disclose any item that is valuable, fragile, hazardous, or of unusual shape or weight. Unless otherwise agreed in writing, we do not undertake specialist removals, hoisting, or dismantling services beyond ordinary man and van work.
Liability We are liable for loss or damage only to the extent caused by our negligence, breach of contract, or failure to use reasonable care and skill. Our liability is limited to the direct loss suffered by you and does not extend to indirect, special, or consequential loss, including loss of profit, loss of opportunity, business interruption, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
Any claim for loss or damage must be reported to us as soon as reasonably possible and, in any event, before the end of the service day where the damage was visible on delivery, or within a reasonable time after discovery if the issue was not immediately apparent. You should keep damaged items and packaging available for inspection and provide photographs, receipts, or other evidence if requested. Our assessment of any claim may take into account pre-existing defects, poor packing, inherent fragility, and the condition of access points.
We are not responsible for damage caused by items being improperly packed by you, items that were already defective, or goods that are unstable, perishable, or sensitive to temperature unless we expressly agreed to accept such risk. We are also not liable for damage arising from your failure to provide accurate instructions, adequate access, or sufficient parking arrangements. If we agree to move items on your behalf, you confirm that you have authority to do so and that the items are lawful to transport.
Customer Responsibilities You must ensure that the premises, access routes, and vehicle loading areas are safe and that any necessary permissions, permits, or parking arrangements are in place. You are responsible for securing items not being transported and for informing us of any restrictions imposed by landlords, building managers, or local authorities. You must not ask us to carry out unlawful, unsafe, or fraudulent activity. We may stop work immediately if we believe health, safety, or legal risks are present.
Waste Regulations Where waste removal or disposal forms part of the service, you acknowledge that waste handling is subject to UK waste regulations and environmental duties. You must accurately describe any waste to be removed, including whether it contains furniture, packaging, electrical items, garden waste, mixed rubbish, or recyclable materials. We may refuse to transport or dispose of any waste that is hazardous, contaminated, prohibited, or misdescribed. Hazardous materials include, without limitation, chemicals, asbestos, paint, medical waste, pressurised containers, and items requiring specialist disposal.
You agree that any waste handed to us for removal belongs to you or that you have authority to arrange its disposal. If waste transfer documentation, segregation, or additional compliance steps are required, you must cooperate fully. We may charge extra for sorting, loading, documentation, or disposal fees imposed by licensed facilities. Where applicable, we will use reasonable efforts to transfer waste only to lawful and appropriately licensed sites or carriers.
It is your responsibility to ensure that no controlled waste is left in a way that could create fly-tipping, environmental harm, or breach of any statutory duty. If you ask us to remove waste from a commercial premises, refurbishment site, or shared building, you must confirm that the waste is lawfully transferable and that any required consents have been obtained. We accept no responsibility for fines, penalties, or enforcement action arising from inaccurate waste descriptions supplied by you.
Insurance We may hold appropriate insurance for the nature of the service, but insurance is not a substitute for proper packing, declarations, or customer care. Any insurance cover may be subject to exclusions, limits, deductibles, and conditions imposed by the insurer. On request, we may provide basic information about the scope of cover, but this does not create any wider contractual obligation than set out in these terms. You remain responsible for arranging your own insurance for high-value or irreplaceable items if you wish to protect them fully.
Delays and Force Majeure We are not liable for delays or failure to perform caused by events beyond our reasonable control, including traffic incidents, road closures, severe weather, industrial action, power failures, accidents, fire, acts of government, epidemic restrictions, or supply failures. If such an event occurs, we will use reasonable efforts to minimise disruption and to complete the service within a reasonable time. Where performance becomes impossible, either party may terminate the affected booking without further liability, save for payment due for work already completed.
General Provisions If we do not enforce any right under these terms, that does not mean we waive that right. You may not transfer your rights or obligations under the booking without our written consent. We may assign or subcontract part of the service where reasonably necessary, provided that this does not reduce your statutory rights. Any notice under these terms should be given in writing by an agreed communication method. These terms, together with any written quotation or booking confirmation, form the entire agreement between us relating to the service.
The headings in these terms are for convenience only and do not affect interpretation. The singular includes the plural and vice versa, and references to one gender include all genders. If any provision is held invalid or unenforceable by a court or competent authority, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the remainder of the agreement. Any delay by either party in exercising a remedy does not prevent that remedy from being exercised later.
Governing Law These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If you are contracting as a consumer, you retain the benefit of any statutory protections available to you under UK law, and nothing in these terms is intended to reduce those rights.
By confirming a booking with Man With A Van Rotherhithe, you acknowledge that you have read, understood, and agreed to these terms. It is your responsibility to ensure that all information supplied is complete and accurate. If you do not agree to these terms, you should not proceed with the booking. These terms apply equally whether the service is booked for one item, a full van load, or a mixed transport and removal arrangement.